Client Support Specialist, Advance Issuance

Winnipeg, MB
Full-time, permanent

At CCGA, we are committed to fostering a knowledgeable, respectful, diverse workplace that empowers our employees and supports Canadian farmers. Our environment is built on encouragement, appreciation, continuous improvement, trusted relationships, and professional growth. Join CCGA and be part of a passionate team dedicated to creating a positive impact for Canadian farmers.

Annual salary range: $40,000-$45,000

What you’ll be doing:

As the voice of our company, the client support specialist must possess excellent communication and interpersonal skills and enthusiasm for helping customers and driving satisfaction.

• Answering farmers phone calls, reviewing program applications, verifying accuracy and completion of all required documentation; documenting all communications with farmers in the internal database.
• Following up with farmers on application errors and missing information, by phone and email.
• Ensure CCGA’s processing of program applications is accurate and in accordance with the Advance Payment Program within AAFC Guidelines and in the best interest of farmers and CCGA
• Responding to farmer inquiries immediately, and where follow-up is required providing information to farmers on a timely basis.

Your experience:

• Exceptional client service capability, professionalism, good judgement, and ethics when dealing with farmers and representing CCGA’s interests.
• Strong English oral and written communication skills along with excellent listening skills
• Desire to build exceptional client experiences and is passionate and curious to help customers meet their needs and solve their concerns.
• High degree of accuracy and attention to detail.
• Completion of a high school diploma or equivalent. A post-secondary degree or diploma would be considered an asset.
• Proficient in math, strong computer skills and ability to navigate computer programs at the same time while speaking on the phone.

Preferred:

• Independent decision making on daily operational issues; proven ability to build rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.
• Demonstrated conflict resolution skills.

How to apply:

Submit your resume and cover letter by November 28, 2024. We thank all applicants, however only those selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know.

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